The state of ERP and agentic AI
How AI is reshaping the ERP software industry

“The State of ERP and Agentic AI” is an independent whitepaper prepared in collaboration between HerbertNathan & Co (Sweden) and HNCO (Denmark).
The white paper provides a clear and structured overview of how artificial intelligence is impacting the ERP market. It builds on analyses and dialogues with 12 ERP vendors active in Scandinavia in the medium and large enterprise market, and describes the current status of AI's role and maturity in ERP systems.
The report includes, inter alia:
- A model of AI maturity in ERP systems, divided into three levels: Assisted, Augmented and Autonomous AI
- A mapping of 58 AI features, spread across 13 categories and assessed across 12 ERP vendors
- An insight into how AI is integrated into ERP solutions, including role-based assistants and workflow automation
- An overview of trends in the use of AI across industries such as manufacturing, finance and consulting
- A six-step guide for organizations that want to prepare their ERP environment for AI
- A summary of regulatory developments, including key points from the EU AI Regulation, relevant to both ERP vendors and customers
Audience
The report is primarily aimed at decision-makers, CIOs, CFOs and ERP program managers in medium and large organizations planning or already working on AI integration in ERP.
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Further information
The report is based on analyzed data from 12 different ERP-systems:
- Deltek Maconomy
- Epicor Kinetic
- IFS Cloud
- Infor CloudSuite
- Microsoft D365 F&o
- Monitor ERP
- Oracle ERP Cloud
- SAP S/4HANA
- Unit4 ERP
- Visma Net
- Workday
- Xledger
The report shows the adoption of AI in 13 different business processes:
- Customer Relationship Management
- Supply Chain Planning
- Product Development
- Business Intelligence
- Service Management
- Financial Management
- Procurement Management
- Human Capital Management
- Sales Order Management
- Accounting Management
- Manufacturing Management
- Warehouse Management
- Machine Maintenance
The report shows the adoption of AI in 14 different business industry verticals:
- Technology, Media and Communication
- Retail and Wholesale
- Bank, Insurance and Capital Management
- Industrial Manufactoring
- Healthcare and Education
- Professional Services
- Transportation and Logistics
- Ideological and non-profit
- Government and Public Sector
- Energy and Natural Resources
- Utilities
- Real Estate Management
- Engineering and Construction
- Hospitality and Leisure